Service Level Management Service Level Agreement Service Level Objectives Experience Level Agreement metrics error budget error costs Alerting monitoring reimbursement penalty ../img/event/20231207-websession-it-service-qualitaet/websession-service-level-management.ics https://www.linkedin.com/events/7127696038005481473 https://teams.microsoft.com/l/meetup-join/19%3ameeting_OGEwODhhZDEtODVhYi00N2VlLWE3ZTQtYWY2NWJiM2RiMjIw%40thread.v2/0?context=%7b%22Tid%22%3a%2204cd07f7-329a-4de0-bcfd-1827a395ebfd%22%2c%22Oid%22%3a%2280f66fbe-1255-4790-a046-53d0d8bf0d0b%22%7d free-trial.xml In this 20-minute web session, we would like to show you live how you can monitor and analyse availability and quality (service) as well as user expectations (service experience) with regard to the provision of IT services. Recorded web session   Dear participants, Would you like to actively manage the quality of technical services and the user experience for the internal and SaaS applications you are responsible for? In the web session, we will show you how you can... Define service level objectives with ease. Summarise service level objectives in service level agreements (SLA). Monitor and visualise service level objectives. alert you if service level objectives are not met. Determine the remaining or exceeded error budget. Charge penalty fees for exceeded error budgets. In this 20-minute live session, Matthias Scholze, CTO of Versio.io, will give you an introduction using a practical example and provide an overview of possible application scenarios. Best regards, Alex Aschauer   Read more solution-asset-configuration-inventory.xml solution-product-lifecycle-security.xml solution-it-governance.xml