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General terms & conditions for training services
The following general terms and conditions apply to seminar and events conducted
by QMETHODS - Business & IT Consulting GmbH:
QMETHODS - Business & IT Consulting GmbH conducts seminars and trainings. The
details are listed either in the description of seminars and events or are mentioned
in the individual offer.
Based on the offer for a client, an individual contract is agreed for seminars
and events that is fundamentally subject to the provisions of the General Terms and
Conditions, provided that no other provisions are made in the individual contract.
In particular, the offer includes the single components of services and the modalities
of conducting the training (training centers, client facilities, etc.) and becomes
valid for both parties with the unrestricted written acceptance of the client within
the binding offer period. QMETHODS is entitled to list the client as reference client
(among other things in a reference list on the website and in presentations). Further,
it is agreed that any other publishing of the client's name has to be submitted for
approval beforehand. The services of QMETHODS are provided within the scope of standardized
seminars as well as customer-specific seminars in training centers, hotels or in the
premises of the client.
Registrations for seminars or events have to be submitted in written form (letter,
fax, e-mail) to QMETHODS - Business & IT Consulting GmbH. Reservations can be made
via phone; however, they will only be considered if a written registration is submitted
to QMETHODS within 7 calender days. The registrations are considered in the order
of their receipt. If seminars are fully booked, the participant is notified and informed
about the next available dates. The registration is binding for QMETHODS only after
a written confirmation of registration has been issued.
The total amount has to be paid when registering for a seminar or event, but no
later than 14 days before the start of the event. In the case that this payment deadline
is not met, QMETHODS is entitled to withdraw from the contract.
Cancellation of Registration
The cancellation of participants of a planned seminar or event is free of charge
if it is submitted to QMETHODS up to 18 days before the start of the seminar in written
form. The full amount of the seminar or event has to be paid when the cancellation
is submitted to QMETHODS in written form less than 18 days before the start of the
event or when the participant does not attend the seminar. In the event of cancellation
the participant is granted the right to provide a substitute for the participation
at the booked seminar.
The obligations of the participant remain unaffected.
Obligations of Participants
The participants know that seminar documents and learning softwae are copyright reserved.
The participants will only use these documents personally. They will not dublicate,
publish or share them with third parties.
Cancellation of the Seminar
QMETHODS reserves the right to cancel or postpone a seminar up to 5 working days
before the start, especially when providing the service is technically or economically
unreasonable für QMETHODS. The participant concerned is informed immediately. Further
claims are excluded. In the event of cancellation QMETHODS is only obliged to refund
seminar fees that have already been paid.
