General terms & conditions for training services

The following general terms and conditions apply to seminar and events conducted by QMETHODS - Business & IT Consulting GmbH:

Object of Contract

QMETHODS - Business & IT Consulting GmbH conducts seminars and trainings. The details are listed either in the description of seminars and events or are mentioned in the individual offer.

Based on the offer for a client, an individual contract is agreed for seminars and events that is fundamentally subject to the provisions of the General Terms and Conditions, provided that no other provisions are made in the individual contract. In particular, the offer includes the single components of services and the modalities of conducting the training (training centers, client facilities, etc.) and becomes valid for both parties with the unrestricted written acceptance of the client within the binding offer period. QMETHODS is entitled to list the client as reference client (among other things in a reference list on the website and in presentations). Further, it is agreed that any other publishing of the client's name has to be submitted for approval beforehand. The services of QMETHODS are provided within the scope of standardized seminars as well as customer-specific seminars in training centers, hotels or in the premises of the client.

Registration

Registrations for seminars or events have to be submitted in written form (letter, fax, e-mail) to QMETHODS - Business & IT Consulting GmbH. Reservations can be made via phone; however, they will only be considered if a written registration is submitted to QMETHODS within 7 calender days. The registrations are considered in the order of their receipt. If seminars are fully booked, the participant is notified and informed about the next available dates. The registration is binding for QMETHODS only after a written confirmation of registration has been issued.

Payment

The total amount has to be paid when registering for a seminar or event, but no later than 14 days before the start of the event. In the case that this payment deadline is not met, QMETHODS is entitled to withdraw from the contract.

Cancellation of Registration

The cancellation of participants of a planned seminar or event is free of charge if it is submitted to QMETHODS up to 18 days before the start of the seminar in written form. The full amount of the seminar or event has to be paid when the cancellation is submitted to QMETHODS in written form less than 18 days before the start of the event or when the participant does not attend the seminar. In the event of cancellation the participant is granted the right to provide a substitute for the participation at the booked seminar. The obligations of the participant remain unaffected.

Obligations of Participants

The participants know that seminar documents and learning softwae are copyright reserved. The participants will only use these documents personally. They will not dublicate, publish or share them with third parties.

Cancellation of the Seminar

QMETHODS reserves the right to cancel or postpone a seminar up to 5 working days before the start, especially when providing the service is technically or economically unreasonable für QMETHODS. The participant concerned is informed immediately. Further claims are excluded. In the event of cancellation QMETHODS is only obliged to refund seminar fees that have already been paid.